Terms of Use

1. Who we are, and what this platform is

“Fixora Zone”, “we”, “us” and “our” mean Fixora Zone Pvt. Ltd., a company incorporated in India and operating from Jammu, Jammu & Kashmir.

The Fixora Zone apps and website (the Platform) are a technology service that lets customers discover and book independent home-service professionals, and lets room owners publish listings that prospective tenants can find and respond to.

We act solely as an intermediary within the meaning of section 2(w) of the Information Technology Act, 2000 and as a marketplace e-commerce entity under the Consumer Protection (E-Commerce) Rules, 2020. We are not a party to the contract between a customer and a service professional, nor between a prospective tenant and a room owner. We do not:

• perform, supervise, direct or guarantee any home service;
• own, lease, sub-let, inspect or manage any room or property;
• employ, engage or contract with professionals or owners as our workers, agents or representatives; or
• hold ourselves out as an estate agent, contractor, or provider of any of the services listed on the Platform.

Every professional and every room owner is an independent third party who sets their own prices, decides their own availability, and is solely responsible for what they do.

2. Eligibility and your account

• You must be at least 18 years old and capable of entering a contract under the Indian Contract Act, 1872.
• You may browse the Platform without an account. An account is required to place a booking or to reveal a room owner’s contact details.
• Your account is verified by a one-time password sent to your mobile number. You are responsible for everything done through your account and for keeping access to that number secure.
• The information you give us must be true and current. We may suspend or close an account that we reasonably believe contains false information, is used for fraud or harassment, or breaches these terms.

3. Booking a service

Prices shown on the Platform are set by the professional and displayed before you book, so that you agree the price before any work begins.

All bookings are prepaid. There is no cash on delivery and no pay-later. Depending on the service, you will either pay the full amount when booking, or a booking charge of 20% of the price or ₹200, whichever is higher, with the balance payable directly to the professional. The exact split is shown to you before you pay.

A booking is a request until a professional accepts it. Once accepted, the contract to carry out that work is between you and that professional. We collect payment as their limited payment-collection agent; that does not make us the supplier.

Payments are processed by a third-party payment gateway. We do not store your card, UPI or bank credentials.

4. Rooms and PG listings

• There is no payment for rooms through the Platform. We never collect rent, deposit, brokerage or advance for a room.
• Revealing an owner’s contact details is a deliberate action you take, and it is rate limited. Once revealed, all further dealings happen off the Platform and outside our knowledge or control.
• Any money you pay a room owner is paid at your own risk. We cannot recover it, and we are not liable for it.
• You must inspect a property, verify ownership documents, and satisfy yourself as to its condition, legality and safety before paying anything or entering any agreement.

If you list a room, you warrant that you are the owner or are lawfully authorised to let it, that your listing is accurate, and that letting it does not breach any law, lease, society rule or local regulation. You indemnify us for any claim arising from your listing.

5. What you must not do

• Use the Platform for anything unlawful, or to harass, defraud, threaten or discriminate against anyone.
• Collect, scrape, harvest or resell contact details or listings, or attempt to defeat the rate limits that protect them.
• Take a booking off-platform to avoid charges, or arrange payment outside the Platform for a service booked through it.
• Post content that is false, obscene, infringing, or that impersonates another person.
• Reverse engineer, probe, overload or interfere with the Platform, or access it by automated means.

6. Content you submit

You keep ownership of what you upload. You grant us a non-exclusive, royalty-free, worldwide licence to host, store, reproduce and display it for the purpose of operating and promoting the Platform.

We may remove content that we reasonably believe breaches these terms or the law. As an intermediary we do not pre-screen content, and we rely on the safe harbour provided by section 79 of the Information Technology Act, 2000. To report unlawful content, contact the Grievance Officer named below.

7. Availability

The Platform is provided on an as is and as available basis. We do not warrant uninterrupted or error-free operation, and we may change, suspend or withdraw any part of it, including any service line or coverage area, at any time.

8. Liability

Our liability is limited as set out in our Disclaimer & Limitation of Liability, which forms part of these terms. In summary, and to the maximum extent permitted by law, we are not liable for the acts, omissions, quality of work, conduct, delay or non-appearance of any professional or room owner, nor for any dealings you have with them off the Platform.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable Indian law.

9. Payments and refunds

Bookings are prepaid and non-refundable. The complete position, including cancellation, is set out in our Refunds & Cancellation Policy, which forms part of these terms.

10. Indemnity

You agree to indemnify and hold harmless Fixora Zone Pvt. Ltd., its directors, officers, employees and contractors against any claim, loss, liability, cost or expense (including reasonable legal fees) arising from your use of the Platform, your breach of these terms, your content or listings, or any dispute between you and another user.

11. Suspension and termination

We may suspend or terminate your access at any time if you breach these terms or where we reasonably suspect fraud or misuse. You may stop using the Platform at any time. Sections that by their nature should survive termination — including liability, indemnity, refunds and governing law — will do so.

12. Changes to these terms

We may update these terms. The current version is always the one published here, with the date shown at the top. Continuing to use the Platform after a change means you accept the updated terms.

13. Governing law and jurisdiction

These terms are governed by the laws of India. Subject to any right you have under consumer protection law to approach a forum where you reside, the courts at Jammu, Jammu & Kashmir have exclusive jurisdiction over any dispute arising from them.

14. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints may be sent to:

• Grievance Officer, Fixora Zone Pvt. Ltd., Jammu, Jammu & Kashmir, India
• Email: grievance@fixorazone.com
• Phone: +911910000000

We acknowledge complaints within 48 hours and aim to resolve them within 30 days of receipt.